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JS LED Compliance and Certifications

Our products meet all industry standards and are certified by the UL, CE and FCC.
100% Customer Satisfaction Guarantee

In order to look up our UL Certificates for products, please click on the following link and search our file numbers.
All of the products listed are certified to Canadian requirements as well!

https://iq.ul.com/signs/

  • E308859

LED Message Board and LED Sign purchased in the United States and Canada is warranted to be free from defect for a period of one (1) years from the date of their original purchase. Should your LED Message Board and LED sign fail within first years, JS LED will replace it replacement excluding shipping cost.

JS LED brand modules and LED fluorescent tube are warranted to be free from defect for a period of five (5) years from the date of their original purchase.

This limited warranty is valid only when the LED products and JS brand Power supply used together.

During the warranty period, JS LED will repair or replace defective parts with new or, at JS LED’s option, serviceable used parts that are equivalent to new parts in performance. All exchanged parts and products replaced under this warranty will become the property of JS LED.

This warranty does not apply any others involved installation, remove or replacement caused by LED modules and LED fluorescent tube.

LED flex tube JE-00XY-FN and power supplies are warranted to be free from defect for a period of one (1) years from the date of their original purchase.

This limited warranty is valid only when the LED products and JS brand Power supply used together.

During the warranty period, JS LED will repair or replace defective parts with new or, at JS LED’s option, serviceable used parts that are equivalent to new parts in performance. All exchanged parts and products replaced under this warranty will become the property of JS LED.

This warranty does not apply any others involved installation, remove or replacement caused by LED flex tubes.

MJ series LED driver (power supplies) are warranted to be free from defect for a period of five (5) years from the date of their original purchase.

During the warranty period, JS LED will repair or replace defective parts with new or, at JS LED’s option, serviceable used parts that are equivalent to new parts in performance. All exchanged parts and products replaced under this warranty will become the property of JS LED.

This warranty does not apply any others involved installation, remove or replacement caused by LED drivers.

HM series LED controllers and dimmers are warranted to be free from defect for a period of one (1) years from the date of their original purchase.

This limited warranty is valid only when the LED controller, LED dimmer and JS brand Power supply used together.

During the warranty period, JS LED will repair or replace defective parts with new or, at JS LED’s option, serviceable used parts that are equivalent to new parts in performance. All exchanged parts and products replaced under this warranty will become the property of JS LED.

This warranty does not apply any others involved installation, remove or replacement caused by LED controllers and LED dimmers.

LED Wall Washer is warranted to be free from defect for a period of one (1) years from the date of their original purchase.

This limited warranty is valid only when the LED products and JS brand Power supply used together.

During the warranty period, JS LED will repair or replace defective parts with new or, at JS LED’s option, serviceable used parts that are equivalent to new parts in performance. All exchanged parts and products replaced under this warranty will become the property of JS LED.

This warranty does not apply any others involved installation, remove or replacement caused by LED Wall Washer and LED strip.

LED Cabinet Light is warranted to be free from defect for a period of one (1) years from the date of their original purchase.

This limited warranty is valid only when the LED products and JS brand Power supply used together.

During the warranty period, JS LED will repair or replace defective parts with new or, at JS LED’s option, serviceable used parts that are equivalent to new parts in performance. All exchanged parts and products replaced under this warranty will become the property of JS LED.

This warranty does not apply any others involved installation, remove or replacement caused by LED cabinet light.

DOA (Dead on Arrival) Products:
Customer shall request DOA merchandise to be replaced within 5 days from the date of the original invoice.
Customer must request an RMA (Return Material Authorization) number.
For the DOA product within 5 days from the date of the corresponding invoice issued.

Regular RMA(In-Warranty Products):
This provision excludes products, which defects are caused by customer and/or carrier’s mishandling.

The following described products are excluded from repair service, and are advised not to be sent back to JS LED for repair as they are deemed not repairable:
products found bent, corroded, deformed, mildewed, broken, rusted, scratched PC board surface or of similar conditions.

Procedures
Customer shall email the detail information of defective products to service@JSLEDPower.com
The information should include returned quantity, model# problem description and your contact information.
RMA# will be emailed you with instructions.

Prepare Products Return for Service
BOX or CARTON
When returning a product back to JS LED it should be boxed and packed in the original packing to prevent damage in transit. If original is not available a comparable corrugated box/carton and foam packing should be used to prevent damage to the product during shipping. Damaged product will be refused.

SINGLE PACKAGE SHIPPING
JS LED recommends the use of the original corrugated box/carton and foam packing.
If original box/carton is not available, pack in a double walled corrugated box/carton, which can with stand the weight of the product.
For best results contact your carrier for their packing and shipping guidelines.

Discrepancies
Any claims for loss or damage must be made directly to the carrier by the shipper.
JS LED will notify the customer within 2-4 business days of any damage or non-JS LED product received JS LED reserves the right to refuse any shipment, which is suspected of damage.

RMA Turn-Around Time
JS LED RMA department will retain 5-10 business day in our facility to process your RMA.
In order to ensure a fast turn-around time, the products that are shipped back to the customers will be replacements of the same models as returned RMA or the same product as returned RMA. JS LED will decide either way without notice.

Freight Charge
JS LED and customer, each party will pay for one-way shipping for depot repair and replacement in warranty period.
Customer will pay round trip charge for out of warranty repair.

Customer could request return for credit ONLY if conditions below are met:
Bought from the distributor of JS LED and/or JS LED
Bought within 7 days from the invoice date subject to a 15% restocking fee
Must pay all shipping costs and ship back first
A RMA number will be issued to customer prior to return

Out of Warranty
Customer is responsible for all parts, labor and shipping charges.
For rate and estimates please call and ask for service department.

Damages
All damages must be reported and noted on the bill of lading same day product is received, and faxed to us immediately in order to properly file a claim report. Otherwise, Customer is responsible for all incurred repair costs, which may include: labor, parts, and all related shipping charges.
JS LED retains the right to assess all warranty claims and to determine if damages are covered by the warranty. In case of a claim that is not covered by the warranty, you will be contacted to determine whether JS LED should repair the damage for a fee or whether the product should be returned to you as received by JS LED.

All label should include the following:
Shipping Address
Attention: RMA XXXXX
JS LED Inc.
1318 Maine Ave.
Baldwin Park, CA 91706

Business Hours
Hours: Monday - Friday 8:00AM – 5:00PM PST
Phone: 626-338-8291
Fax: 626-338-8391
Email: service@JSLEDPower.com

Installation Guides

LED Modules

Connection Diagram JE-006M
JE-004W-21 Installation Guide
LED Illumination Install Guide
LED Screwable Module User Guide
Power Supply Loading Table

LED Flex Tubes

LED Flex Tube Installation Guide

LED Message Boards

Comparion Message Board Guide
Desktop Message Board User Manual
Message Board JE-P1-05416 User Guide
Message Board JE-P10R-xxxx
Message Board JE-P17.5RG-XXXX User Manual
Message Board JE-P17.5RG-XXXXCM80 User Manual

LED Message Board Software

MiniLED Display V1.7
P17.5 series software package

LED Wall Washers

LED Wall Washer User Manual

LED Wall Power Supply | Drivers

LED Driver MJ-1220
LED Driver MJ-1260
LED Driver MJ-12100
LED Driver MJ-12150
LED Driver MJ-12150i
LED Driver MJ-12200
LED Driver MJ-24200

LED Ribbon Strip

Ribbon Connections
Strip Preference

Contact

Headquarters:
1318 Maine Ave,
Baldwin Park, CA 91706
Tel: (626)338-8291
Fax: (626)339-8391

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Headquarters:
1318 Maine Ave,
Baldwin Park, CA 91706
Tel: (626)338-8291
Fax: (626)339-8391

Business Hours:
Monday - Friday
8AM - 5PM
Contact Us

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