DOA (Dead on Arrival) Products:
Customer shall request DOA merchandise to be replaced within 5 days from the date of the original invoice.
Customer must request an RMA (Return Material Authorization) number.
For the DOA product within 5 days from the date of the corresponding invoice issued.

Regular RMA(In-Warranty Products):
‍This provision excludes products, which defects are caused by customer and/or carrier’s mishandling.
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The following described products are excluded from repair service, and are advised not to be sent back to JS LED for repair as they are deemed not repairable:
products found bent, corroded, deformed, mildewed, broken, rusted, scratched PC board surface or of similar conditions.

Procedures
‍Customer shall email the detail information of defective products to service@JSLEDPower.com
‍The information should include returned quantity, model# problem description and your contact information.
RMA# will be emailed you with instructions.
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Prepare Products Return for Service
BOX or CARTON
‍When returning a product back to JS LED it should be boxed and packed in the original packing to prevent damage in transit. If original is not available a comparable corrugated box/carton and foam packing should be used to prevent damage to the product during shipping. Damaged product will be refused.

‍SINGLE PACKAGE SHIPPING
‍JS LED recommends the use of the original corrugated box/carton and foam packing.
If original box/carton is not available, pack in a double walled corrugated box/carton, which can with stand the weight of the product.
For best results contact your carrier for their packing and shipping guidelines.

Discrepancies
‍Any claims for loss or damage must be made directly to the carrier by the shipper.
JS LED will notify the customer within 2-4 business days of any damage or non-JS LED product received JS LED reserves the right to refuse any shipment, which is suspected of damage.

RMA Turn-Around Time
‍JS LED RMA department will retain 5-10 business day in our facility to process your RMA.
In order to ensure a fast turn-around time, the products that are shipped back to the customers will be replacements of the same models as returned RMA or the same product as returned RMA. JS LED will decide either way without notice.

Freight Charge
JS LED and customer, each party will pay for one-way shipping for depot repair and replacement in warranty period.
Customer will pay round trip charge for out of warranty repair.

Customer could request return for credit ONLY if conditions below are met:
‍Bought from the distributor of JS LED and/or JS LED
Bought within 7 days from the invoice date subject to a 15% restocking fee
Must pay all shipping costs and ship back first
A RMA number will be issued to customer prior to return

Out of Warranty
Customer is responsible for all parts, labor and shipping charges.
For rate and estimates please call and ask for service department.

Damages
All damages must be reported and noted on the bill of lading same day product is received, and faxed to us immediately in order to properly file a claim report. Otherwise, Customer is responsible for all incurred repair costs, which may include: labor, parts, and all related shipping charges.
JS LED retains the right to assess all warranty claims and to determine if damages are covered by the warranty. In case of a claim that is not covered by the warranty, you will be contacted to determine whether JS LED should repair the damage for a fee or whether the product should be returned to you as received by JS LED.

All label should include the following:
Shipping Address
Attention: RMA XXXXX
JS LED Inc.
1318 Maine Ave.
Baldwin Park, CA 91706
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Business Hours
Hours: Monday - Friday 8:00AM – 5:00PM PST
Phone: 626-338-8291
Fax: 626-338-8391
Email: service@JSLEDPower.com